Privacy policy
Last updated: July 13, 2026
This Privacy Policy explains how BERGSTEP collects, uses and discloses personal information when you visit bergstep.shop, make a purchase or otherwise communicate with us. Our store is hosted by Shopify.
Information we collect
Depending on how you use the store, we may collect contact details, billing and delivery information, order and transaction details, account information, customer-service communications, device and browser information, IP address, cookie identifiers and information about how you use the store.
Please do not send sensitive personal information through ordinary customer-service email unless we specifically request it and provide an appropriate method.
How we collect information
- Directly from you when you place an order, create an account, subscribe or contact us.
- Automatically through cookies and similar technologies when you use the store.
- From Shopify and service providers that support payments, fraud prevention, analytics, fulfilment, delivery and customer support.
How we use information
- Process payments, fulfil orders and arrange delivery.
- Manage accounts, returns, refunds and customer support.
- Secure the store, prevent fraud and comply with legal obligations.
- Improve store performance, products and customer experience.
- Send marketing communications where permitted; you can unsubscribe at any time.
How we disclose information
We may disclose personal information to Shopify and to service providers that perform functions on our behalf, including payment processing, hosting, analytics, fraud prevention, fulfilment, shipping, marketing and customer support. We may also disclose information when required by law, to protect legal rights or in connection with a business transaction.
Shopify
Shopify hosts this store and processes information required to provide and improve Shopify services. Learn more in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.
Cookies and advertising choices
We use cookies and similar technologies for essential store functions, preferences, analytics and advertising where permitted. Where a consent banner is available, you can accept, decline or manage non-essential cookies. Browser settings can also control cookies, although disabling essential cookies may affect store functionality.
Where applicable, you can submit a data-sharing opt-out request through our privacy choices page.
Your rights
Depending on your location, you may have rights to access, correct, delete or receive a copy of your personal information, restrict or object to certain processing, withdraw consent, or opt out of targeted advertising or certain data sharing. These rights may be subject to legal exceptions.
To make a request, email support@bergstep.shop. We may need to verify your identity before completing a request. We will not discriminate against you for exercising an available privacy right.
International processing
Shopify and other service providers may process information in countries other than where you live. Where required, appropriate legal transfer mechanisms are used.
Retention and security
We retain personal information for as long as reasonably necessary to provide the store, complete transactions, meet legal and accounting requirements, resolve disputes and enforce agreements. We use reasonable safeguards, but no method of storage or transmission is completely secure.
Children
The store is not directed to children below the age required to consent to online services in their location. If you believe a child has provided personal information improperly, contact us so we can review the request.
Third-party links
The store may link to third-party websites or services. Their privacy practices are governed by their own policies, and BERGSTEP is not responsible for services it does not control.
Changes
We may update this policy when our services, legal obligations or privacy practices change. The current version and its last-updated date will be posted on this page.
Contact
For privacy questions or requests, email support@bergstep.shop.