Contact us

Questions about sizing, products, shipping, returns or an existing order? The BERGSTEP support team is here to help.

Customer support

Email: support@bergstep.shop

Support is monitored Monday to Friday. We aim to reply within two business days. Replies may take longer on public holidays or during peak periods.

Order support

Please include your order number and the email address used at checkout. For a damaged, defective or incorrect item, include clear photographs of the item, packaging and shipping label so we can review the issue promptly.

Returns

Contact us before sending any return. We will confirm eligibility and provide the correct return instructions and destination. Do not send returns to our registered office unless our support team specifically instructs you to do so.

Business information

BERGSTEP and bergstep.shop are operated by GOLDEN FOREST TIDE LTD.

Registered address:
Suite 302, 4 Station Square
Cambridge CB1 2GE
United Kingdom

For full terms, please review our Refund policy, Shipping policy, Privacy policy and Terms of service.